Support & Implementation Specialist

Full-time | Remote | B2B SaaS | AI + Social Tech

Are you a tech-savvy problem-solver with a builder’s mindset? Do you thrive in fast-paced environments where no two days are the same? BrandBastion is redefining 24 / 7 support, and we’re looking for a sharp, empathetic, and execution-focused teammate to join us in delivering the fastest, smartest, and most human support in the industry.

Why this role matters

We're not just answering tickets. We're building the future of support, instant, AI-powered, and truly human. You’ll be the heartbeat of our support operations, sitting at the intersection of :

• Real-time chat, email, and internal team support
• Platform expertise and troubleshooting
• Client onboarding and implementation
• Product feedback and operations scaling

You’ll play a critical role in turning support into a strategic growth lever, helping us move fast, scale smart, and continuously improve.

What You’ll Do

Our North Star

We aim to redefine customer support :

Instant, AI-powered, and truly human when it matters most. No queues. No friction. Just real help, 24 / 7.

We design every experience for speed, resolution, and scale, and we build with the belief that support is not a cost center, it’s a conversion and loyalty engine.

Requirements

Benefits

At BrandBastion, we help brands like Netflix, Red Bull, NARS, and Uber maximize social engagement across organic and paid, while keeping communities safe and conversations meaningful. Our platform combines AI and human expertise to deliver moderation, insights, and customer engagement at scale.

We are female-founded, globally remote, and built for those who love autonomy, impact, and speed.

You’ll have opportunities to :