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Front Office Agent IEFP Trainee

Sheraton Cascais ResortCascais, Lisbon, Portugal

Há 28 dias

Descrição do cargo

Mission :

Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Summary :

Assist staff with expediting problem payments;
Follow up with guest regarding satisfaction with guest-related issues;
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key;
Process all payment types such as room charges, cash, checks, debit, or credit;
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations;
Process all check-outs including resolving any late and disputed charges;
Coordinate with Housekeeping to track readiness of rooms for check-in;
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy;
Assist management in training, motivating, and coaching employees; serve as a role model.

Requirements :

Customer service attitude;

Excellent communication and organizational skills.

Education / Professional Experience :

High School Degree or Degree in hotel management is a plus;

Language Skills :

Good communication skills in Portuguese and English (mandatory).

Front Office Trainee • Cascais, Lisbon, Portugal