Operations Manager

About Batch

At Batch we redefine the way retailers build up their logistics and last mile operations.

We know how busy it is to run a company and find the time to do all those amazing initiatives that will bring the business to the next level. Our ultimate goal is to give brands the time to focus on tasks that add real value to their business and to the planet while providing an outstanding, hyper fast and green last mile experience to their customers.

About the role

Batch is hiring an Operations Manager. The Operations team's role is responsible to manage from A to Z the retailers, warehouses and couriers' operations to provide an outstanding experience to all stakeholders involved.

The Operations Manager will be responsible for owning entire parts of operational flow, building processes to optimize operations, analysing data to understand and bridge gaps, while working closely with the rest of the company to provide best in class experiences to customers.

What you will do

Design, build and own entire parts of the operational flow

Go deep into the data to find optimisation opportunities

Hire, manage and train couriers and warehouse staff to ensure operation excellency

Support operational infrastructure optimisation such as our warehouses network and multimodal fleet

Support retailers with operational requests

Implement processes to optimize customer experience and financial efficiency

Maintain tools and dashboards to get an accurate view on operations

Build and maintain operational playbooks up to date

Work closely with the rest of the company to support a fast paced and sustainable growth

What you will need

Strong academic background

2-3 years of experience in Operations, Consulting, Finance, or equivalent

Fluency in Portuguese and Proficiency in English

Excel is your 3rd language

SQL is a super plus

Superior problem solving skills

Comfort with working in a demanding fast-paced and changing environment

Attention to details and obsession for operational excellence

Readiness to be fully accountable for a complex operational scope