Senior Software Engineer - AI First Team

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Are you passionate about building the next generation of AI-driven systems? At PagerDuty, our PagerDuty Advance team is at the forefront of transforming digital operations with intelligent automation and cutting-edge agent technology.

As a Senior Software Engineer, you’ll have the unique opportunity to shape the future of our AI platform, being a part of this newly developed AI First division, you will drive innovation from the ground up, and see your work make a real impact for thousands of customers worldwide. If you thrive on solving complex problems, love working with the latest AI tools, and want to be part of a collaborative team that’s redefining what’s possible, we want to hear from you!

Key Responsibilities

• Design, build, and maintain robust backend systems with a focus on AI and agent / chatbot technologies.
• Collaborate with cross-functional teams to deliver new features and drive innovation in digital operations.
• Participate in the full software development lifecycle, from design and architecture to deployment and support.
• Take part in on-call rotations to ensure high availability and reliability of our services.
• Contribute to technical discussions, code reviews, and mentor other engineers.
• Work with cutting-edge technologies in a fast-paced, collaborative environment.

Basic Qualifications

Preferred Qualifications

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Lisbon office 1 day per month , so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts !

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities : Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in :

Location restrictions :

Australia : Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada : Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States : Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site .

Your package may include :

About PagerDuty

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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