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Customer Support Specialist - GB (all genders)

Customer Support Specialist - GB (all genders)

TeamViewerPorto, PT-011
Há 5 dias
Descrição da vaga

Responsibilities

Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (all genders) for the English-speaking market and satisfy our customers by delivering an outstanding customer experience.

  • Support our existing English-speaking customers with their technical and accounting issues over the phone, ticket and chat
  • Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
  • Identify customer needs and forward such requests to our sales department
  • Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers

Requirements

  • University degree in the field of economics, or other relevant vocational education such as commercial or technical training
  • Fluency in English is mandatory
  • Other languages such as French, Italian, Spanish etc. are a plus
  • Windows® / Mac user knowledge desirable
  • At least some experience working with customer and / or in sales, e.g. Internships
  • Determination, enthusiasm and willingness to learn
  • Working independently is just as important to you as team spirit
  • Strong communication skills and passion for working with people

    • What we offer

  • Onsite Onboarding  in our HQ office for an optimal start
  • Contract location would be Porto
  • 25 days of paid holidays
  • Competitive salary and benefits package, including performance-based incentives.
  • Special terms  for local gyms
  • Access to Corporate Benefits platform with many  discounts
  • Regular  Team events  and company-wide celebrations
  • Open door policy , no dress code rules and frequent all Hands
  • Hybrid  and  Flexible  work time with up to 50% home office
  • Work From Abroad Program  allowing up to 40 days of work outside your contracting country
  • We celebrate  diversity  as one of core values, join and drive one of the c-a-r-e initiatives together with us!
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    Customer Support • Porto, PT-011