Customer Service Representative (French)

David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.

Position : Customer Service Representative

Location : Braga Portugal

Work model : Remote

Employment type : fixed term (6 months) with possibility of extension / permanent contract

Remuneration : Base salary

DUTIES AND RESPONSIBILITIES :

• Handle inquiries and requests across various communication channels ensuring accurate and timely updates in internal systems.
• Responsible for managing back office reservations ticketing modifications cancellations.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS :

OFFER :

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1