Technical Support for Electric Bikes (German Speakers)

You want to be part of a multicultural team in a company which works alongside well-known brands? You have a passion for the technology of electric bikes? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime!

Your responsibilities and impact as a Technical Support Advisor for electric bikes will be :

In this position, you will be responsible for ensuring excellent customer service to the German market, creating exceptional value and solving any issues to deliver a consistent quality of service.

The main responsibilities involve :

Manage effectively all incoming queries in a customer service environment in regards to technical issues (trouble-shooting)

Respond to incoming calls and emails from enterprise clients

Gather information from customers, ensure resolutions of queries

Maintain client relationships through product support over the phone

Provide high-quality service

Record all required data elements in CRM to provide a good follow-up and qualitative support

Skill, qualifications and interests you need to succeed in this role :

You have the following language skills : native level of German + fluency in English

You preferably have a previous experience of min. 6 months in Technical Support

You have an interest in and willingness to learn and are tech savy

You have very good communication skills – both written and oral

You have the ability to operate in high pressure situations

You are a team player, enthusiastic and self-starter

You have analytic and problem-solving skills

You are Customer and Quality oriented

Valid Portuguese work permit or EU citizenship required

What’s in it for you?

Long-term opportunity

Working hours in rotative shifts depending of the project

A package in line with the market : 1100€ gross / month x 14 months + up to 100€ / month performance bonus + 100€ complexity bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)

If you live outside Portugal : reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay)

Opportunity to be part of a challenging and fast paced environment

Possibility to collaborate with some of the biggest brands in the industry

A multicultural and international environment

Fully paid training, professional development and career evolution

Your Future Company

Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.

In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.