Customer Service Representative (French)

Job Title : Customer Service Representative (French)

Location : Braga, Portugal (On-site)

Start Date : 18 September 2025

About the Role

We are hiring French-speaking Customer Service Representatives to join our team in Braga. You will be the first point of contact for customers, assisting them with inquiries, providing clear solutions, and ensuring a positive service experience.

Key Responsibilities

Handle customer inquiries in French (no English required).

Assist customers with credit-related services in a professional and friendly manner.

Provide clear, accurate, and timely responses via phone, email, or chat.

Ensure customer satisfaction and maintain service quality standards.

Work in a team-oriented environment with rotational schedules.

Requirements

Native or fluent in French .

No English is required for this position.

Strong communication and customer service skills.

Ability to work in rotational shifts (MondaySaturday).

Positive attitude, team player, and willingness to learn.

Work Schedule

Monday to Friday : 07 : 00 AM 07 : 00 PM (rotational shifts)

Saturday : 08 : 00 AM 03 : 00 PM

Days off : Sunday + 1 rotational day

Contract & Salary

Contract type : Permanent (with 3-month trial period)

Base salary : 880 (x14 months)

Performance bonus : 168 (x12 months)

Meal allowance : 7.23 per day

Transport allowance : 20 per month

Position bonus (Braga) : 20 per month

Benefits

Health insurance from day 1 (with a small contribution; free after 6 months).

Meal and transport allowances.

Stable permanent contract with growth opportunities.

Friendly, international, and supportive work environment.

Apply today!

Click to apply or send your English CV to amanda.kiss@cbtalents.org