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Dutch Remote Customer Service in Lisbon
Recruit4WorkLisbon, PortugalHá +30 dias
Descrição do cargo🤝 Negotiate payment arrangements with care and empathy 💸 Support customers in funding their accounts 📚 Explain the company's protection policies (when applicable) 🧾 Advise on how to manage transactions and funding 🔍 Investigate and resolve collections-related inquiries 📆 Arrange convenient call-backs 🔁 Transfer customers to the right teams when needed 📝 Document call outcomes in internal systems for team reference 🛡️ Tag and support vulnerable customers ⚖️ Offer insolvency support when appropriate 📜 Secure a commitment to pay on a future date 🧑💼 1–2 years in retail, hospitality, or a fast-paced call center 🗣️ Confident negotiation and communication skills 🌐 Familiarity with internet-based services, fintech, or transaction platforms 💻 Comfortable with Microsoft Office and web-based applications 🧭 Quick to learn and adapt to new technologies 🔄 Able to juggle multiple phone queues and product lines 📋 Strong priority management 🧍 Self-motivated and independent 🎯 Goal-oriented and results-driven 🤝 Committed to teamwork, discretion, and exceeding expectations 🚀 A fast-paced and innovative work environment. 📚 Full training to help you succeed. 🏡 Relocation support (if applicable). 🌍 A multicultural work environment with career growth opportunities 🏥 Private health insurance after six months 💶 Internal employee incentives
Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether you're solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines! ☀️💬
💳 Join a Top Fintech Company!
We’re proud to support a leading global fintech company that powers secure online payments across the world . They’re a trusted name in digital transactions, operating in most countries that support money transfers online.🚀
🧩 What You'll Do
💬 Customer Care & Communication
- 📞 Handle inbound and outbound calls, offering stellar support via voice and chat
- 💡 Provide clear guidance on account history and product details
- 🧩 Resolve customer issues related to collections and payments
💳 Financial Assistance & Solutions
🛠️ Problem Solving & Follow-Up
💗 Supporting Sensitive Situations
✅ What We’re Looking For
👥 Experience & Skills
🧠 Tech-Savvy Abilities
⚙️ Work Style & Strengths
What We Offer
Location
Lisbon - Remote, Portugal
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Dutch Customer Service In Lisbon • Lisbon, Portugal
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