Join our Portugal Team : Customer Service Role for Dutch Speakers

Location : Lisbon (Remote work is possible, but only for candidates residing in Portugal)

Language Requirements : Fluent Dutch + English (B2+)

Contract Type : Full-time, 12-month renewable (option for permanent contract)

Relocation Support : Available for international candidates

Looking to grow your international career in customer experience and digital content moderation?

Join a global team based in Lisbon and work with one of the worlds most innovative tech platforms. In this role, youll combine empathy, accuracy, and critical thinking to help maintain high-quality online content and assist users with their inquiries.

What You'll Be Doing

Review, classify, and moderate online content to ensure it meets community guidelines

Respond to user queries regarding platform usage, policies, and account-related issues

Provide accurate and timely support via chat, email, or phone

Identify and escalate potential risks, sensitive cases, or policy violations

Ensure a safe and respectful online environment by enforcing platform rules

Collaborate with internal teams to share user insights and improve support procedures

What We're Looking For

Fluent Dutch and English at B2 level or higher

Strong attention to detail and analytical mindset

Resilient and comfortable reviewing sensitive or challenging content

Empathetic communicator with a solution-oriented approach

Previous experience in customer support or moderation is a plus, not mandatory

Must have EU citizenship or valid work permit for Portugal

What You'll Get

Full training program (2 to 4 weeks depending on the project)

12-month renewable contract; permanent after 2 years

Monthly performance bonus (up to EUR 300 or EUR 900 quarterly)

Meal allowance paid via card (tax-free)

Private health and dental insurance from day one

22 vacation days per year plus Portuguese public holidays

Christmas and holiday bonuses paid monthly

Ready to make a real impact in digital safety and customer experience?

Apply today and join us in Lisbon!