Sales & Customer Experience Representative (English)

Pay : €850 per month

An innovative real estate platform connecting buyers, sellers, and estate agents in a pre-market property marketplace is looking for a Sales / Customer Experience Agent. This role involves providing both inbound and outbound support, guiding users through the platform, assisting with listings and registrations, and ensuring exceptional customer service. The agent will record all activities in the Client's CRM promptly and accurately after each interaction.

Key Responsibilities :

• Inbound Support (AHT ~15 minutes);
• Assist sellers with creating listings, uploading photos, entering property details, and setting price expectations;
• Provide status updates on buyer engagement, feedback, and next steps;
• Support buyers with registration, interest submission, filters, troubleshooting, and pre-market education;
• Assist estate agents with onboarding, dashboard access, and billing / payment queries;
• Handle general technical support (password resets, form errors, responsive design issues);
• Outbound Support (AHT ~5 minutes);
• Conduct Estate Agent Activation Calls within strict timeframes, providing registration details and encouraging sign-up;
• Follow up with agents missing listing info or valuation submissions within SLA;
• Remind agents about pending proposal responses;
• Confirm appointment statuses with sellers and agents;
• Perform post-handoff check-ins after 5 weeks to gather feedback;
• Re-engage high-intent buyers and escalate hot leads;
• Conduct post-transaction CSAT surveys and gather testimonials / referrals;
• Additional Support Tasks;
• Assist in agent activation, CRM data cleanup, marketing activities, research, social media engagement, and content scheduling;
• Log or resolve issues in CRM and escalate to the responsible team member when needed.

Requirements :

Would be a plus

Work Conditions :

Job Type : Full-time.

Start Date : September, 8.

Employment : B2B contract.

Work format : Fully remote.

Job Types : Full-time, Permanent

Pay : 850.00€ per month

Application Question(s) :

How would you assess your English level? Do you have experience communicating in English with British native speakers?

What makes this position interesting for you?

How do you feel about working with calls?

Could you tell us, please, if our salary meets your expectations?

This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?