Customer Success Manager

Hey, we’re BRAINR.

Our mission is to build the intelligent brain for every food factory, with the only AI-powered factory management software for the food industry, bringing together machines, sensors, software, and people.

Profitable from day one, we’ve recently secured a record-breaking €11M Seed Round, the largest in Portugal’s history, to take our mission global. And we’re getting there, because today over 25% of all meat production in Portugal is already managed by BRAINR.

Along the way, we’ve been recognized as the Best Factory Digitization Solution at Food 4 Future in Spain, selected for EUROPA’s 100 most promising startups, and named a Top Cloud-Based MES Solution by Manufacturing Tech Insights.

What sets us apart isn’t just the tech. It’s the people. Our leadership team combines deep industry know-how with world-class tech expertise, giving you the chance to learn and grow faster than anywhere else.

The mission is massive. The ambition is real. And we need talent like you to bring our vision to every food factory on earth.

The challenge

We're looking for a Customer Success Manager to lead the implementation of our software at food factories, ensure smooth onboarding for new users, and build long-term relationships with our clients.

This is a hands-on role where you’ll be working closely with both our internal teams and factory teams. You’ll need to understand complex manufacturing processes, translate them into software workflows, and ensure every implementation delivers real value from day one.

What you'll be doing

You’ll be the face of BRAINR for new clients, by :

• Partner with the Sales team to understand client needs and deliver tailored, technical product demos that show how BRAINR solves real operational challenges.
• Lead the end-to-end implementation of our MES platform - define plans, coordinate teams, track timelines, and ensure go-lives run smoothly.
• Deliver onboarding sessions and user training adapted to different factory roles, with clear documentation and hands-on support.
• Build trust and be the main point of contact during and after rollout. Proactively identify areas for improvement and expansion.
• Work closely with Product, Engineering, and Support to share client feedback, troubleshoot issues, and shape future improvements.

REQUISITOS MÍNIMOS

What we’re looking for :

You’re someone who thrives at the intersection of technology, operations, and people. You love working directly with clients, solving complex problems, and seeing your work make an impact on the factory floor.

You’ll be a great fit if you bring :

Why BRAINR?

In addition to our exceptional people, culture, and mission, BRAINR offers a range of benefits that make it an outstanding place to work :

🎊 Enjoy an extra 2 days of paid time off.

🎉 Savings with corporate discounts through partnerships and special offers.

🎓 Learning and Development Program.

📈 Clear Career Plan with structured leveling and progression.

🏆 Quarterly Recognition Awards celebrating top performance and impact.

💻 Work with the latest AI tools and best-in-class tech stack.

👥 Multi day team-buildings at least twice per year.

🏗️ Quarterly team-building activities.

🕒 Flexible working hours that fit your routine.

🏡 Budget of 3 days per month to work remotely

🏋️ On-site gym facility.

🥪 Free lunch in our office restaurant every day.

Where we work

We work in a hybrid model, primarily on-site at our (Google-like) headquarters in Leiria, with the flexibility to work remotely up to 3 days per month. We believe in the power of being together - especially when building something this ambitious.

Our hiring process

We aim to keep things simple and transparent :

1. Application review

2. Intro call with our People team (30 min)

3. Assessment

4. Interview with our Customer team

5. Final chat with leadership