Customer Service for InterContinental Hotels – French Speaker

Passionate about travel and tourism?

Join the international customer service team in Lisbon and help travelers enjoy smooth and unforgettable journeys. Work with one of the world’s leading hotel groups and assist French-speaking customers with their bookings.

Your responsibilities

Assist customers during the booking process (modifications, cancellations, new reservations).

Provide guidance, instructions, and proactive solutions for travelers.

Follow up during vacations, ensuring issues are resolved, including refunds when needed.

Support and expand the client network by delivering excellent service.

Manage qualified lead generation to improve customer experience.

Your profile

EU citizenship or valid Portuguese residency card.

Native-level French and good English skills.

Passion for travel and the tourism industry.

Motivated, committed, and customer-oriented.

Excellent communication and listening skills.

What’s in it for you?

Contract : Long-term fixed-term, renewable annually.

Working hours : Full-time (40h / week), rotating shifts from Monday to Sunday, 7AM–7PM.

Salary options :

With accommodation (shared flat, all bills included) : €1,040 gross / month

Without accommodation : €1,240 gross / month

Relocation package for international candidates

Reimbursement of initial flight expenses after 9 months.

Airport pick-up upon arrival.

Annual return flight to your home country (within the EU).

Support with paperwork, bank account setup, and relocation assistance.

Extra perks

Free Portuguese lessons, cooking classes, sports activities, and social events.

Real career development opportunities in different paths.

Your future company

Located in Lisbon, your new employer is a multinational recognized as one of the best sales and customer service providers in the world . They offer strong career development, international integration, and a multicultural environment with colleagues from over 80 nationalities.