Customer Service Representative - French - Lisbon

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position : Customer Service Representative

Location : Lisbon, Portugal

Work model : on-site

Employment type :  Full-time (6 month contract) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Provide customer support across multiple communication channels (phone, email, and chat).
• Respond to inquiries regarding products, services, and general information, while addressing concerns or complaints.
• Manage complex or sensitive cases, including escalations from external authorities or stakeholders.
• Coordinate booking or reservation processes, including creation, modification, and cancellation.
• Support administrative and back-office functions such as processing tickets, adjustments, and cancellations.
• Deliver accurate, timely information to assist customers in making informed choices.
• Strive to exceed customer expectations by creating positive and memorable service experiences.
• Practice active listening to understand customer needs and offer personalized solutions.

REQUIREMENTS :

OFFER :