Customer Service Representative in Lisbon, Portugal - Swedish

Our experienced team of recruiters specialize in connecting businesses with highly skilled and qualified candidates across a range of industries, from finance and technology to healthcare and hospitality. We work closely with our clients to understand their unique needs and help them find the perfect fit for their organization. At Recruitas we pride ourselves on our personalized approach to recruitment. We take the time to get to know our clients and their specific requirements, ensuring that we only present candidates who are a great match for their business culture and values

We are working with a leading Outsourcing / BPO consultancy who is seeking  to onboard a Swedish speaking Customer Service Representative to join their team in Lisbon.

Position : Customer Service Representative

Location : Lisbon, Portugal

Work model : on site

Employment type : fixed term (6 months) with possibility of extension / permanent contract

Remuneration : Base salary

DUTIES AND RESPONSIBILITIES :

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

OFFER :

START DATE : 19 June & 3 July