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Customer Service Representative - Czech - Portugal
JUJURLisbon, PTHá +30 dias
Tipo de trabalho
- Quick Apply
Descrição do cargoNative / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level) Previous experience in customer service would be advantageous Strong verbal and written communication skills across various platforms (phone, email, chat, social media). Basic understanding of customer service principles and the ability to follow standard procedures. Ability to handle technical inquiries and troubleshoot common issues with guidance. Ability to quickly learn new software and technologies Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment. Organized, detail-oriented, and able to manage multiple tasks simultaneously. Willingness to learn and adapt in a fast-paced or evolving support environment. Working schedule : Monday to Saturday - 7 : 30AM-6PM(Rotative Shifts) Opportunity to work with a leading global travel & tourism brand Competitive salary with performance-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts And many more!
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Position : Customer Service Representative
Location : Braga, Portugal
Work model : Remote
Employment type : fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES :
- Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
- Responsible for managing back office reservations, ticketing, modifications, cancellations.
- Foster positive relationships by delivering prompt and courteous support.
- Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
- Maintain a professional and empathetic approach in all customer interactions.
- Work collaboratively with colleagues and leadership to achieve team objectives.
- Share insights on recurring challenges and suggest opportunities for process or service improvements.
REQUIREMENTS :
OFFER :
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