Customer Service Agent in Lisbon – French Speaker - Lisbon

Do you enjoy helping people and ensuring smooth customer experiences? Would you like to work in the sunny capital of Portugal, Lisbon, where you can provide efficient, friendly support while building strong client relationships? This is your opportunity to combine work and international life experience.

Your responsibilities and impact as a Customer Service Agent will be :

Assisting customers with their requests via email, phone, and live chat

Collecting and updating customer information

Providing product details on subscriptions, payments, and technical requirements

Ensuring customer satisfaction through professional and friendly responses

Skills, qualifications and interests you need to succeed in this role :

EU citizenship or valid Portuguese residency card (required)

Native level of French and good English skills

Understanding of the importance of excellent customer service

Interest in new technologies

Strong communication and listening skills

Professional attitude with a drive for excellence

Team-oriented, reliable, and committed

Enthusiasm for intercultural communication and the expatriate lifestyle

Living in or willing to relocate to Lisbon for an international career

What’s in it for you?

Contract type : Fixed-term contract, renewable annually

Working hours : Full-time (40h / week), rotating shifts

Salary package (two options) :

With accommodation (shared flat, bills included) : €1040 gross / month

Without accommodation : €1240 gross / month

Relocation package for international candidates :

Reimbursement of your initial flight after 9 months

Airport pick-up on arrival

Yearly return flight to your home country (within the EU)

Assistance with paperwork, bank account, and local setup

Additional perks :

Private health insurance after 6 months (extra to the standard plan)

Free Portuguese lessons, cooking classes, sports activities, and company events

22 paid vacation days plus Portuguese public holidays

Your Future Company

This company is a global leader in Customer Experience, employing thousands of professionals worldwide. In its Lisbon hub, it manages customer service for some of the world’s most innovative brands. By joining the team, you’ll benefit from professional growth, cultural integration, and an international work environment.