Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether you're solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines! ☀️💬
Do you enjoy helping people solve tech problems? Join a friendly team where you will support customers with their questions about products, software, and connectivity issues. You’ll be the go-to person for anything from how a product works to fixing small technical problems.
Your Tasks
- 📞 Talk to customers via phone, email, chat, social media, or messages
- 💡 Answer general questions and provide tech support
🧑💻 Support with e-commerce, software, and device connection issues
🔄 Forward complex cases to the next level of tech support🤝 Work with technicians to solve help tickets🗂️ Manage your own list of support requests
🕵️ Keep clear records of all interactions and updates📚 Give feedback on support tools and help documents📌 Follow the brand's style and tone in all communicationWhat We’re Looking For
🌐Proficiency in German and good level of English, both written and spoken🎓 High school diploma (required)🗣️ Strong communication skills🧠 Good problem-solving abilities💻 Comfortable with digital tools and systems🔁 Able to work in a fast-changing environment👍 Open to learning and feedback🕒 Flexible availability (evenings / weekends / holidays)Nice to Have
🚀 Interest in technology💬 Experience in customer support🔧 Some technical know-how or curiosity👥 Team spiritWhat We Offer
🚀 New and modern office.📚 Full training to help you succeed.🏡 Relocation support (if applicable).🌍 We promote inter-company mobility to work at any of our sites around the world.🏥 Private health insurance, free after six months💶 Competitive wages (14 monthly payments per year) + bonusLocation
Lisbon, Portugal