French-Speaking Junior Customer Support Representative

About the Role

Are you a French speaker with a passion for helping people? Join our international team in Porto as a Customer Support Representative . In this on-site role, you will assist users by providing friendly and efficient support via phone, email, or chat, ensuring a high-quality customer experience.

Key Responsibilities

Respond to customer inquiries in French via phone, email, and / or chat

Assist customers with product or service-related questions, issues, and complaints

Deliver accurate, valid, and complete information using the right methods and tools

Escalate complex issues to the appropriate internal teams

Follow communication procedures, guidelines, and policies

Requirements

Fluency in French (B2 or above); English for internal communication

Excellent communication and problem-solving skills

Ability to work on-site in Porto

EU citizenship or valid Portugal residence permit

A positive attitude, patience, and strong interpersonal skills

What We Offer

️ Meal Allowance : €7.63 net per working day

Transport Allowance : Not provided

Relocation Support :

For candidates relocating from outside Portugal :

Room in a shared apartment for up to 12 months at a cost of €280 / month (includes all utilities, deducted directly from the payslip)

Reimbursement of airfare : Up to €400 (Economy class) after 6 months of employment

For candidates already in Portugal :

Relocation support provided only if currently living in competitor-provided accommodation