PT / ES Customer Support Representative

Customer Support Representative (Remote)

Location :

Anywhere (CET overlap)

Contract :

Full-time, 12 months (renewable)

About Flatio

Flatio is a fast-growing international rental marketplace that connects hosts and guests for stays between 1 night to 1 year. We remove paperwork, boost trust and safety, and help local communities thrive by serving digital nomads, remote workers, students and professionals.

Why Flatio?

• Fully Remote :

Work from anywhere and collaborate with a diverse team across Czechia, Portugal, Spain, the Netherlands and beyond

No micromanagement. Support, brainstorms and independence towards achieving the goals is what's expected

We welcome new ideas and iterate fast. We're always looking for new ways of doing old things.

Your role as

Customer Support Specialist

You will be expected to :

to hosts and guests

through ticketing systems by phone, whatsapp, chat and email

how Flatio works

and give them advice to help them solve different situations

of hosts and guests and to be their guide while using Flatio

What We're Looking For

Must-haves

Portuguese, Spanish & English

phone

and via

email

"Recibos Verdes"

monthly invoices (self-employed status in Portugal)

Nice-to-haves

HubSpot

Slack

, and

Google Workspace

What We Offer

We hope to see your application