Social Media Customer Care Specialist (Dutch B2 / C1 + English)

We're looking for B2-C1 Dutch speakers to join Global Services & Support projectin Porto as a Customer Care Specialist. In this role, you'll support one of the worlds leading digital platforms by providing high-quality assistance to users. If you have strong communication skills, enjoy solving problems, and thrive in KPI-driven environments, this is an excellent opportunity to build your career in international customer support.

Project : Global Tech Services & Solutions,  Global Services & Support division

Location : Porto, Portugal

Start date : 30 / Oct / 2025

Work Model : On-Site in Porto (relocation provided)

Job Details :

• Schedule : Monday to Sunday, 10 : 00 to 19 : 00. Later possibility of extending beyond 09 : 00 to 21 : 00 (rotative shifts). 40 hrs / week, 8 hrs / day
• Days Off : 2 rotating days

Responsibilities :

Handle customer inquiries via email, chat, or phone with professionalism and empathy.

Provide accurate information and effective solutions within defined service levels.

Escalate complex cases to specialized teams where necessary.

Track, meet, and exceed KPIs in areas like response time, resolution quality, and customer satisfaction.

Maintain a high level of confidentiality and accuracy in all communications.

Requirements :

Dutch B2 / C1 (written and spoken)

English proficiency (B2, written and spoken)

Previous Customer Service background

Familiarity with KPIs

Flexibility to work rotative shifts

Documents Accepted :

EU ID

Residence Card

Manifestação de Interesse

Visa (under consultation)

Applications by sending your updated CV in English.