reservations manager

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe : they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission : to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion :

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

THE MISSION?

Ready to take charge and make every reservation shine?

We're opening a position of Reservation Manager who's eager to bring their expertise and enthusiasm to lead our dynamic reservation team at Mama Shelter Lisbon

Your mission, should you choose to accept it :

• Keep a keen eye on daily reservations to ensure we're hitting our response time targets and maintaining top-notch quality for guest details, rates, and payments.
• Organize and lead on-the-job and weekly training sessions for your team, making sure everyone's skills are sharp and up-to-date.
• Stay ahead of the game by keeping your team informed about all hotel updates, changes, and special promotions.
• Spot-check reservations from the previous day and give VIP arrivals the royal treatment they deserve.
• Master and oversee all duties and tasks, ensuring that your team performs with efficiency and meets our high standards.
• Assist the Front Office Manager with reports, documents, duty rosters, and other management tasks as needed.
• Embrace a sales-focused mindset, supporting the sales team with a positive attitude and consistent approach.
• Protect our guests' and staff's information with the utmost security and confidentiality.
• Be the friendly voice on the phone, making a great first impression and handling every guest with tact and patience.
• Communicate clearly, help others with a smile, and keep a sharp eye on accuracy for processing reservations and room requests.
• Stay flexible and diplomatic, especially when dealing with challenging situations or demanding guests.

Qualifications :

MADE FOR YOU? ONLY IF…

YOUR LITTLE EXTRAS ARE :

Then, we are sure you know the song :

1st verse : We organise a first telephone exchange with our Recruitment team if your application matches our rythm. Chorus : After the successful telephone interview, your future boss and the HR team will meet you Be strong Final verse : Naturally, you will receive a response from us, wether it's a Yes or No.

Tipo de oferta : Integral / Full-time

Benefícios :