IT Support Specialist - Business Operations Focus

Are you interested in working in the Financial Markets? We are looking for an IT Support Specialist – Business Operations Focus

Who are we?

Itaú BBA Europe is a banking subsidiary of Itaú Group, the largest banking institution in Brazil and in Latin America. We believe that talent and innovation flourish in a diverse and inclusive environment, so we are a Bank driven by diverse people, committed to generating value for our customers and our society. We want our employees, the Itubers, to feel welcomed to bring as much of their true selves to work as they like.

Therefore, we encourage all candidates to apply regardless of gender, race, disability, sexual orientation, and any other characteristic that could be subject to discrimination.

Our core values are : We don’t have all the answers

• We have each other’s back
• We treasure diversity
• We are driven by results
• We put the client first
• Ethics are non-negotiable

We are in constant transformation and looking for a self-motivated and proactive IT Support Specialist - Business Operations Focus to join our IT team in Lisbon, with a strong focus on business operations within the banking sector.

What is the role overview?

As an IT Support Specialist, you will provide hands-on IT support to business users in Lisbon with a focus on business functions. You’ll be the first line of support for issues related to the Temenos platform (T24, TDS, TAP) and other business-critical systems. Your role will be closely aligned with business functions, requiring a deep understanding of banking processes.

What would be your key responsibilities?

Provide functional support for Temenos platforms (T24, TDS, TAP).

Conduct post deployment and morning checks.

Triage of Temenos related issues reported by business users.

Assist business with data related issues / reconciliation.

Collaborate with other IT team members to resolve cross-functional issues.

What are we looking for?

1) Experience

Proven experience in the banking or financial services industry is essential

Previous experience in support functions

Previous exposure to Core Banking or Portfolio Management Systems, Securities Static Data, Reconciliation, or Payment Processes is a plus

Experience with a framework such as ITIL and tools such as Jira or ServiceNow is a plus

2) Skills

Strong communication skills in English (written and spoken)

Great team player

Customer-oriented mindset and experience working in distributed teams

University degree or equivalent qualification

What can you expect?

Competitive compensation with eligibility for discretionary variable remuneration

Robust health insurance coverage

Development and growth opportunities to support you in your career

If you believe you are the right fit for this position, please send us your application!

Please note :

Only applications through LinkedIn will be considered and due to the high volumes of applications that we receive, we will only contact those candidates that we would like to invite to an interview.