Host / Hostess

Mission :

The hostess is the first person to interact with arriving guests as they enter the restaurant. She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.

Job Summary :

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible;
• Monitor dining rooms for seating availability, service, safety, and well being of guests;
• Guide guests through the dining rooms and provide any needed assistance;
• Seat guests by finding a clean, available table; pulling out chairs; placing clean / current menu in front of guest, etc;
• Check menus to ensure they are current, clean, plentiful, and wrinkle-free;
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests;
• Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting;
• Thank every guest upon departure, invite them to return, and wish them a fond farewell.

Requirements :

Education / Professional Experience :

Linguistic Knowledge :

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