German Speaking Mainframe Customer Success Specialist

Technical Customer Success Specialist – Mainframe

We’re an award-winning, inclusive, and culturally diverse team that thrives on innovation and community impact. Here, you’ll find a fun and supportive environment where work-life balance matters, achievements are celebrated, and colleagues inspire and challenge each other every day.

Our mission is to help organizations free up time and space to become Autonomous Digital Enterprises that embrace the opportunities ahead. Customer Success is at the heart of that mission—driving outcomes, building strong relationships, removing friction, and delivering an exceptional customer experience.

As a Technical Customer Success Specialist (CSS) , you’ll play a pivotal role in ensuring the success of our Mainframe customers. You’ll align cutting-edge solutions with business goals, driving adoption, retention, and growth while acting as a trusted advisor at all levels—including the executive suite.

What you’ll do :

• Ensure customers maximize value from their investment, drive adoption, and identify new opportunities for growth.
• Collaborate with Sales and account teams to execute customer success strategies.
• Mentor and foster strong partnerships between customers, internal teams, and partners.
• Partner with customers to design Business Roadmaps and support transformational initiatives.
• Develop a deep understanding of customer business challenges to map solutions that deliver measurable outcomes.
• Help establish governance, change management, and Centers of Excellence programs.
• Identify and mitigate risks to customer success.
• Advocate for customers internally while influencing product and service evolution.
• Contribute thought leadership and best practices around business transformation.
• Support renewal processes to ensure ongoing success and minimize attrition.

What you’ll bring :