IT Operations Support Engineer

We are seeking a highly skilled and customer-focused IT Support Engineer to join our new team in Porto. As a key member of our team, you will play a critical role in ensuring the smooth operation of our Engineering Based Systems, providing exceptional technical support to our users, and driving continuous improvement. If you're a customer-focused, analytical, and proactive problem-solver with a passion for delivering exceptional service, and you're looking for a challenging role that will take your technical skills to the next level, we want to hear from you.

As an IT Operations Support Engineer, you will play a critical role in providing 1st and 2nd level support for Engineering-Based Systems used globally within Infineon, specifically in the areas of test and engineering data collection and analysis.

In your new role, you will :

• Provide 2nd-level support, including participation in a 24x7 on-call rotation, to ensure timely resolution of technical issues and minimize system downtime. This will involve solution administration, system maintenance, monitoring, and operation to meet customer SLA targets
• Implement service requests and changes to fulfill user and customer needs
• Drive proactive problem management in scope, evaluate, and deploy new measures / solutions for operational stability improvements
• Define and set up effective systems for faulty detection and monitoring for early proactive failure detection
• Perform user requirement engineering, FIT & UAT (including test cases creation, test environment setup)
• Execute software and technologies refresh activities

You are a team player with excellent communication and interpersonal skills, able to distill complex technical information into clear, actionable advice. You are a customer-focused, analytical and proactive problem-solver with a passion for delivering exceptional service.

You are best equipped for this task if you have :

Please send us your CV in English.

Contact :

Luis Oliveira, LinkedIn

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

Infineon Technologies Business Solutions is a vibrant global hub, driven by diverse talents and an operational culture of excellence, in a privileged geographic location. The team of more than 25 nationalities works together in a dynamic, diverse and inclusive environment. We lead innovation and digital transformation, shaping the future of Infineon Technologies. At the heart of everything we do, people matter most. Our ultimate goal is to craft a unique experience for both our customers and employees.

At our site you will find a range of diverse teams that have built a reputation for delivering high-quality services for all Infineon in Finance, Procurement, Human Resources, IT, Audit, Legal, Compliance, Business Continuity and Sustainability, Cyber Security, Communication, Corporate Supply Chain Logistics and Sales & Marketing. Porto is a powerhouse of ideas and solutions, a key player in the global company's puzzle, delivering specialized services and innovative solutions.

Together,

Infineon Technologies Business Solutions

will continue to shape the future, driving innovation and excellence for years to come.

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

Click here for more information about Diversity & Inclusion at Infineon.