Client Engagement Specialist – z / OS

In Cyclad we work with top international IT companies in order to boost their potential in

delivering outstanding, cutting edge technologies that shape the world of the future. For our

client, we're looking for a

Customer Success specialist with strong Mainframe expertise

to help our clients get the most value from their technology investments.

Location :

Remote from Portugal or Spain

Contract Type : Permanent contract

Language : English

Project Scope :

• Help customers fully use and benefit from their mainframe solutions.
• Partner with Sales to manage key accounts and build long-term relationships.
• Advise customers on best practices, change management, and adoption strategies.
• Run workshops and meetings with senior stakeholders.
• Spot risks early and work on solutions to keep customers successful.
• Act as the customer's voice inside our organization, influencing product and service improvements.
• Support renewals and help prevent customer churn.
• Contribute to building playbooks and repeatable best practices.
Requirements :
• 5+ years

working with

z / OS

systems or subsystems (ideally DB2).

BMC Mainview

tools.

Why You'll Love This Role :

technical depth

and

customer-facing strategy