Order to Cash Manager

For our Client we are looking for Order to Cash Manager

Responsibilities :

• Serve as the functional manager of the O2C team.
• Responsible for the output and quality of services provided by the O2C Team to internal and external customers, including services provided by BPOs.
• Ensure compliance with Credit and Collection Policy through regular monitoring of customer accounts for overdue invoices, credit limits and payment terms and take corrective actions where necessary.
• Billing, collection activities and resolution of customer disputes are performed timely and accurately.
• Ensure compliance with the Service Partnership Agreement.
• Manage O2C Team performance through metrics and key performance indicators.
• Drive implementation of standard O2C processes and measurable improvements across the region by evaluating end-to-end process performance and advising on amendments where necessary.
• Partner with business teams to identify and assess process gaps that negatively impact the customer experience, timeliness, or quality of provided services.
• Support managing escalation and exception processes within the GBS team.
• Monitor to ensure achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys.
• Develop and recommend action plans to ensure targets are achieved or exceeded.
• Assure that the appropriate internal control environment is maintained along with compliance with SOX requirements and relevant legal and regulatory requirements.
• Serve as primary point of contact for internal and external audit requests.
• Accountable training materials, SOPs and work instructions related to O2C processes and systems are developed, reviewed, updated, and approved on a regular basis.

Qualifications :

We offer :