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Customer Support - Spanish - Porto

Customer Support - Spanish - Porto

Dila RecruitmentPorto, Porto, PT
Há +30 dias
Tipo de trabalho
  • Quick Apply
Descrição do cargo

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Support

Location : Porto, Portugal

Employment type : Full-time (6 month contract) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

  • Provide support to customers by phone, email, chat and social media channels
  • Handle with all questions and inquiries about products and services
  • Actively work on the optimisation of all processes related to customers
  • Closely work with other together with other departments, for example Sales and Marketing

REQUIREMENTS :

  • Native / fluent in Spanish both verbal and written (C2 level). Fluent in English (minimum B2 level)
  • Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
  • Ability to handle stressful situations
  • Previous Contact Centre or Customer Service experience (preferable)
  • Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
  • Good and customer-friendly service
  • Curious and persistent in solving issues
  • Organized and can keep a cool head even in stressful situations

    • BENEFITS :

  • Working schedule : Monday - Sunday, 24 / 7 rotating shifts
  • Modern office in a city center with open spaces, easy to access with public transportation
  • Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  • Support from colleagues with coaching and mentoring opportunities
  • Health and Wellbeing initiatives
  • Monthly meal allowance and much more
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    Customer Support • Porto, Porto, PT

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