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Customer Service Representative - German - Portugal
Dila RecruitmentPorto, Porto, PTHá 25 dias
Tipo de trabalho
- Quick Apply
Descrição do cargoNative / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level) Previous experience in customer service or sales, preferably in the travel or hospitality industry Strong communication skills with the ability to engage and build rapport over the phone Ability to manage multiple inquiries and provide accurate information efficiently Experience in upselling and cross-selling products or services Customer-focused mindset with a commitment to delivering high-quality service Proficiency in booking systems or travel management tools will be considered as an advantage Strong attention to detail and problem-solving mindset Ability to effectively communicate, both written and verbally Ability to multitask in fast paced environment Working schedule : shift rotation, Monday to Friday : 08 : 00h - 18 : 00h, Saturday and Sunday 08 : 00h - 17 : 00h Opportunity to work with a leading global travel & tourism brand Competitive salary with performance-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts And many more!
Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.
Position : Customer Service Representative
Location : Porto, Portugal
Work model : Work from Home
Employment type : fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES :
- Handle inbound calls to assist customers with inquiries
- Sell products tailored to customer needs
- Cross-sell and upsell products and associated products
- Provide customer support for post-booking and booking management
- Support travel agents with bookings and ensure smooth booking management
- Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries
REQUIREMENTS :
OFFER :
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Customer Service Representative • Porto, Porto, PT
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