Italian Customer Support in Lisbon - Welcome Bonus 2000 - NO Nights Shifts

Launch Your Career in Customer Support!

Join a dynamic, collaborative environment where professionalism and empathy guide every customer interaction. If you’re proactive, detail-oriented, and passionate about helping people, this role could be the perfect match for you.

Role Overview :

As a Customer Support Specialist, you’ll be the first point of contact for clients, handling inquiries through phone calls, emails, and live chat. Your mission will be to provide clear solutions, resolve issues efficiently, and ensure a seamless customer experience.

Key Responsibilities :

• Communicate with customers in a professional, friendly manner via phone, email, and chat

Respond to a wide range of inquiries, from service information to account support and troubleshooting

Provide guidance, resolve concerns, and ensure customers feel supported throughout their journey

Accurately document cases and maintain up-to-date records of customer interactions

Escalate complex or sensitive issues according to established procedures

Collaborate with internal teams to deliver accurate, timely resolutions

Consistently achieve service quality and response time targets

Stay informed about product updates, company policies, and industry best practices to deliver top-tier support

Requirements :

Why Join Us :

Onsite Work : Engage and grow in a collaborative office environment

Ready to take the next step?  Apply today and be part of a team that values innovation and excellence!