German Airline Customer Support in Lisbon

Launch Your Career in Airline Customer Support!

Are you passionate about travel and driven to deliver outstanding customer service? Step into the role of Airline Support Specialist and assist passengers worldwide while building valuable experience in the dynamic aviation industry.

Role Overview :

In this role, you’ll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You’ll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you’ll join a motivated team focused on providing world-class support.

Key Responsibilities :

Deliver professional, timely assistance via phone, email, chat, and social channels

Support passengers with bookings, flight changes, and cancellations

Clearly communicate policies on fares, baggage, and special services

Provide information on check-in, boarding, and travel requirements

Suggest routes, upgrades, and tailored travel solutions

Collaborate with internal teams to resolve complex cases

Keep accurate records of customer interactions and solutions

Stay up to date with airline policies, promotions, and industry regulations

Participate in regular training to sharpen skills and advance in the role

Requirements :

German fluency (C2 level)

English fluency (B2 level)

EU citizenship or Portuguese Residency Card

0–1 year of experience in customer support

Strong communication, analytical, and interpersonal skills

Eagerness to learn and develop

Why Join Us :

Competitive Salary that values your skills and effort

Language Bonus for your Italian proficiency

Performance Bonus based on results

Health & Life Insurance for your peace of mind

Onsite Work Environment fostering growth and collaboration

Ready to start your journey with the International Airline Support Project ? Apply today and let your career take flight!