Head of Customer Success

This position is posted by Jobgether on behalf of Zyte. We are currently looking for a Head of Customer Success in Poland, Spain, Portugal, UK, Ireland, Croatia, Hungary, Slovenia.

This role is a unique opportunity to lead a high-impact Customer Success function within a fast-paced, remote-first SaaS environment. You will be responsible for building and executing a data-driven engagement and retention strategy to ensure customers gain maximum value, remain loyal, and become active advocates. Working cross-functionally with Sales, Product, and Engineering, you will define and track key customer success metrics, manage onboarding and expansion efforts, and help shape the customer journey at scale. This is an ideal role for a proactive and strategic leader with strong analytical skills and a customer-first mindset.

Accountabilities

• Define and lead the overall customer engagement, retention, and expansion strategy in alignment with revenue goals.
• Develop and monitor KPIs including product adoption, feature usage, active user metrics, customer health scores, and LTV.
• Drive effective onboarding and retention programs that ensure customers gain lasting value from the product.
• Establish success goals, proactively track progress, and lead structured business reviews with clients focused on shared outcomes.
• Support Sales in closing opportunities by providing strategic guidance and building confidence with key stakeholders.
• Collect and communicate customer feedback to influence product development and feature enhancements.
• Leverage data and internal systems to refine success strategies and operational processes.
• Regularly report Customer Success metrics and insights to senior leadership to demonstrate business impact.

Requirements

Benefits

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.

Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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