Remote Customer Service Representative French Market

Job Title : Customer Service Representative French Market

Location : Porto, Portugal (Remote)

Start Date : 25 September 2025

Working Schedule :

Monday to Sunday, 08 : 00 19 : 00 (rotative shifts)

2 rotative days off per week

Note : Possibility of late shift extension until 21 : 00 depending on client request (not implemented so far)

Salary & Benefits :

Base Salary : 1000 gross x 14 months

Performance Bonus : 50 gross x 12 months

Responsibilities :

Handle customer inquiries via phone, email, and chat in French.

Provide professional, accurate, and timely solutions to customer needs.

Maintain a customer-first approach while resolving complaints and issues.

Work collaboratively with internal teams to ensure a seamless support experience.

Requirements :

Fluency in French (C1 level)

Good English communication skills (B1 / B2)

Previous customer service experience is an advantage

Strong problem-solving and communication skills

Ability to work rotational shifts, including weekends

Apply now by sending your CV in English to amanda.kiss@cbtalents.org