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German Customer Support in Lisbon
Cross Border TalentsLisbon, PortugalHá +30 dias
Descrição do cargoNative proficiency in German and B2-level proficiency in English . Strong communication skills, both written and verbal. Previous experience in customer support or a technical support role is preferred. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Flexibility to work in rotational shifts, including weekends. Monday to Friday : 8 : 00 AM - 8 : 00 PM (Rotational shifts; 8 hours per day). Saturday to Sunday : 8 : 00 AM - 5 : 00 PM (5 days per week). Competitive salary based on experience. Opportunities for career advancement and professional development. A collaborative and inclusive work environment. Additional perks and incentives.
Key Responsibilities :
- Offer technical assistance to customers through voice, email, and chat channels.
- Troubleshoot and resolve customer inquiries and issues related to our products and services.
- Provide clear and concise information to customers, guiding them through solutions.
- Document customer interactions and maintain accurate records in our support system.
- Collaborate with team members to escalate and resolve complex technical issues.
- Continuously update knowledge on products and services to provide accurate support.
Requirements :
Work Schedule :
Benefits :
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Customer Support • Lisbon, Portugal
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