Customer Support Representative - Italian (Fully Remote)

Job Title : Customer Support Representative (Italian -speaking)

Project : POS System Solutions

Department : Customer Service

Start Date : 4th September 2025

Location : Porto (Remote in Portugal)

Job Overview

We are looking for a passionate and dedicated Customer Support Representative (Italian-speaking) to join our POS System Solutions team. In this role, you will be the primary point of contact for our customers, delivering outstanding support for a leading POS (Point-of-Sale) platform. If you're motivated by helping people and thrive in a tech-savvy, fast-paced environment, this is your opportunity.

Key Responsibilities

Deliver exceptional customer service to Italian-speaking users via phone, email, and chat.

Handle inquiries related to POS system functionalities, hardware setup, troubleshooting, and account-related issues.

Maintain accurate documentation of customer interactions in the CRM system.

Work collaboratively with technical teams to escalate and resolve complex cases.

Meet performance KPIs and SLA targets set by the client.

Stay up to date on product knowledge and process updates.

Work Schedule

Shifts : Monday to Sunday between 08 : 00 and 19 : 00 (rotational shifts).

Occasional late shift extension to 21 : 00 may be required (note : hasn't occurred since launch).

Days Off : 2 rotating days per week.

Compensation and Benefits

Base Salary : 1000 gross per month (paid 14 times per year)

Performance Bonus : 50 gross per month (paid 12 times per year, based on performance KPIs)

Relocation Package

For Candidates Relocating from Outside Portugal :

Temporary Accommodation : Room in a shared apartment (12 months max) 280 / month , all utilities included (deducted from payslip)

Flight Reimbursement : Up to 400 (Economy class) after 6 months of contract

Initial Accommodation : Hotel for up to 28 days , depending on project needs

Requirements

Fluent in Italian (C1+) both written and spoken

Good English skills (B2)

Excellent communication and interpersonal skills

Experience in customer service or technical support is a plus

Ability to work independently and adapt in a dynamic environment

Comfortable working remotely and using digital collaboration tools

Remote Work

This is a remote role open to candidates residing anywhere in mainland Portugal . We provide relocation assistance as described above for those moving from abroad or qualifying from within Portugal.