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Italian Customer Support in Lisbon

Italian Customer Support in Lisbon

Cross Border TalentsLisbon, Portugal
Há +30 dias
Descrição do cargo

Grow Your Career in Customer Support!

Do you enjoy solving problems and positively impacting people’s daily lives? We’re looking for a proactive and enthusiastic Customer Support Specialist to join our energetic team. If you excel in dynamic environments and love connecting with others, this opportunity is for you.

Role Overview :

In this role, you'll support customers via phone, chat, email, and social media by resolving issues related to accounts, transactions, and technical concerns. Your mission will be to ensure smooth and satisfying customer interactions every step of the way.

Key Responsibilities :

  • Provide top-quality assistance across multiple communication platforms

Support users with account creation, verification, login, and payment concerns

Troubleshoot technical issues promptly and effectively

Act as a dependable point of contact, especially for sports-focused clients

Communicate with empathy and clarity to strengthen customer relationships

Follow company policies and maintain service excellence

Contribute ideas to improve workflows and elevate the customer experience

Requirements :

  • Fluent in Italian (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow
  • Why Join Us :

  • Competitive Salary : We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Meal Allowance : Enjoy a meal allowance to keep you energized during working hours
  • Health and Life Insurance : Benefit from comprehensive coverage to support your well-being.
  • Onsite Work : Engage and grow in a collaborative office environment

    Relocation Package : Receive support if relocating to ensure a smooth transition

    Ready to take on this exciting opportunity? Apply today, and let’s connect!

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    Italian Customer Support Lisbon • Lisbon, Portugal

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