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Norwegian Speaking Quality Analyst
The lemon ConsultingLisbon, PortugalHá +30 dias
Tipo de trabalho
- Quick Apply
Descrição do cargoNative / fluent in Norwegian (C1), with strong written and oral skills, as well as proficiency in English (at least B2) Minimum of 2 years in QA background At least 6 months relevant experience is required in a customer service in an inbound and outbound programs Training background / skill will be an added advantage Excellent oral, written and interpersonal communication skills Exceptional listening and strong analytical skills Effective problem solver Intermediate level of knowledge in Google suite Ability to work in a multicultural environment, and as part of cross-functional teams / client facing Ability to work accurately and with an eye for detail. Lunch vouchers 7,63 EUR per day 100 EUR transportation allowance or company shuttle Health insurance Office near Oeiras Dynamic and creative team with a positive and friendly atmosphere Guidance and tools to reach career potential.
Position : Quality Analyst
Location : Lisbon, Portugal
Employment type : Full-time
Remuneration : Base salary.
DUTIES AND RESPONSIBILITIES :
- Monitor all interactions and ensures accuracy of the output
- Coordinate and facilitates call calibration / training sessions for vendor QA partners
- Train and certify new IQA / VQAs
- Publish quality trends, feedback and improvement / enhancement reports
- Deal tactfully and courteously with clients
- Produce Quality reports and dashboards such as TNI, Pareto etc.
- Drive process improvement and ensure process compliance
- Contribute to the development of the short and long term goals of the process
- Ensure quality / RCA alignment, and CSAT targets are met at all times (Vendor QA results)
- Drive first call resolution and quality initiatives in the program.
REQUIREMENTS :
OFFER :
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Quality Analyst • Lisbon, Portugal
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