German Banking Support

Customer Service Representative - German Banking Support

Location : Lisbon, Portugal (Remote)

Start Date : August 12, 2025

Language Requirements : German (C2) + English (B2)

Position Overview

Join our dynamic customer service team providing specialized support for a leading German banking partnership and rewards program. Youll be the first point of contact for customers, helping them navigate banking services and maximize their rewards benefits.

What Youll Do

Handle inbound customer inquiries about German bank partnerships

Provide expert guidance on rewards programs and benefits

Deliver exceptional service-oriented support

Build positive customer relationships through professional communication

Schedule & Compensation

Schedule : Monday to Sunday, 07 : 00-23 : 00 (rotating shifts)

Days Off : 2 rotating days per week

Base Salary : 1,100 per month (14-month contract)

Performance Bonus : 100 per month (12-month bonus structure)

Meal Allowance : 7.63 net per working day

Relocation Support

From Outside Portugal :

Shared accommodation for up to 12 months (280 / month including utilities, deducted from salary)

Hotel accommodation for first 28 days

Airfare reimbursement up to 400 after 6 months

From Inside Portugal :

Hotel accommodation for first 15 days

Travel cost reimbursement up to 150 after 6 months

Accommodation support available for candidates currently in competitor housing

Requirements

Languages : Native / C2 German + B2 English

Documentation : EU ID, Residence Card, Manifestação de Interesse, or approved visa

Availability : Flexible for rotating shift schedule

Why Join Us?

Comprehensive relocation package

Performance-based bonuses

International work environment

Career growth opportunities in banking sector

Full remote work flexibility