Travel Booking Specialist – French Speaker - Lisbon

Do you want to start a career in the travel industry while living in Lisbon? Join a multicultural company that works with well-known global brands and be part of an international team in one of Europe’s most vibrant capitals. This is your chance to build a rewarding career abroad!

Your responsibilities and impact as Travel Booking Specialist will be :

Representing an innovative online travel agency offering worldwide flights, hotels, and accommodation

Managing customer queries in a service-oriented environment via phone and email

Handling inbound and outbound calls and emails with efficiency and professionalism

Assisting clients with bookings, upgrades, rescheduling, claims, and other travel-related needs

Providing advice on travel options including financial considerations, dates, destinations, and packages

Managing bookings and reservations, including alterations, cancellations, and issuing tickets

Working with the back-office team to process modifications and cancellations

Ensuring high-quality service, customer satisfaction, and building loyalty

Growing your skills in the aviation industry with opportunities for internal progression

Skills, qualifications, and interests you need to succeed in this role :

Native level of French and at least a B2 level of English

Preferably 6 months of previous experience in Customer Service or Technical Support in a call center

Strong communication skills, both written and spoken

Problem-solving mindset and ability to work under pressure

Enthusiastic, proactive, and a self-starter

Team player with good analytical skills

Customer and quality-oriented approach

EU Citizenship or valid Portuguese work permit is required

What’s in it for you?

Contract type : 6-month fixed-term contract

Working hours : Monday to Saturday, rotating shifts between 8 AM and 8 PM

Salary package :

€890 gross / month x 14 months

Up to €100 / month performance bonus

Up to €70 / month complexity bonus

Meal vouchers of €7.23 per workday

Reimbursement of some transport costs

Private health insurance and dental plan after 6 months

Relocation package (for international candidates) :

Reimbursement of initial flight ticket (up to €400) after 6 months with the company

6 months of accommodation in a shared flat provided by the company (rental fee to pay)

Fully paid training program to kickstart your career

Multicultural and international work environment

Career development opportunities and internal progression

Chance to collaborate with some of the most recognized brands in the travel industry

Your Future Company

Founded in the early 2000s by two French entrepreneurs, the company has become a global leader in customer experience, employing over 50,000 people worldwide. From its international hub in Lisbon, it provides customer service solutions to some of the most progressive brands in travel, tourism, and beyond.