Customer Support Representative – French Speaker – Travel & Hospitality – Lisbon

Do you have a passion for travel and hospitality? Do you want to help travelers enjoy smooth and stress-free journeys? Join the international support team in Lisbon and make a difference by assisting customers throughout their travel experience.

Your Responsibilities and Impact

As a French-speaking Customer Support Representative for IHG, you will :

Assist customers with issues during the booking process

Provide clear instructions and guide clients toward the right booking option

Offer support during travel, including solutions and refunds when necessary

Build and expand the client network while ensuring satisfaction

Generate and qualify new leads to strengthen business opportunities

Ensure excellent customer service across multiple areas of the travel journey

Skills, Qualifications and Interests

EU citizenship or valid residency card

Fluent in French and English

Passion for travel and enthusiasm for helping others

Strong communication and listening skills

Motivated, committed, and adaptable in a fast-paced environment

Willingness to relocate to Lisbon for an international career experience

What’s in It for You?

Contract & Working Conditions

Long-term fixed-term contract, renewable annually

Full-time position (40h / week) on rotating shifts, Monday to Sunday (7 AM – 7 PM)

Salary Package (based on experience)

With free accommodation (shared flat, bills included) : 1,040€ gross / month

Without accommodation : 1,240€ gross / month

Relocation Package for International Candidates

Reimbursement of initial flight expenses after 9 months

Airport pick-up on arrival

Yearly round-trip flight to your home country (within the EU)

Administrative support with paperwork, banking, and registration

Perks & Lifestyle Benefits

Free Portuguese lessons

Cooking classes, sports activities, and social events organized by the company

Career development opportunities in multiple paths

22 days of paid vacation + Portuguese public holidays

Training

Paid 4-week training program to ensure you are ready for success

Your Future Company

Join a global leader in the travel and hospitality industry, supporting one of the world’s most recognized hotel groups. This opportunity allows you to develop professionally in a multicultural environment while enjoying the vibrant lifestyle of Lisbon.