Customer service support - FR | ENG | PT(f / m / d)

Work contract : Kelly Services (Kelly Portugal is part of Gi Group Holding) Job Type : Full-time

Job Location : Lisbon (Amoreiras)

Workplace : 100% office

We are looking for dynamic people, who speak French, English and Portuguese for a customer service role in a Portuguese technology company. You will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level.

Main Responsibilities :

• Investigate case details to determine the root cause of issues;
• Learn and master multiple applications and resources including contact management systems and knowledge bases :
• Communicate quickly and effectively to internal and external stakeholders;
• Triage and escalate urgent issues in order to drive them to resolution;
• Complete thorough documentation and notation on customer contacts and trends;
• Provide feedback to management teams regarding processes and trends.

Work schedule : 40 hours per week, with shifts rotating between 8 am and 8 pm from Monday to Sunday

What qualifications should you have?

What we offer :

If you meet these requirements, don’t hesitate to send us your application.

A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a .

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Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the .