Take Your Career to the Next Level!
We’re on the lookout for a proactive and service-oriented Customer Support Specialist to become a key player in our energetic team. If you're adaptable, thrive under pressure, and love helping people, this opportunity is made for you!
Role Overview :
As a Customer Support Specialist , you'll be the go-to person for customers, delivering outstanding assistance through multiple communication channels. Your strong problem-solving skills and clear communication will be essential in creating a seamless support experience.
Key Responsibilities :
- Offer responsive, high-quality support through phone, chat, email, and social media
- Guide customers through account setup, login issues, identity verification, transactions, and technical queries
- Ensure every customer interaction is professional, empathetic, and solution-focused
- Respond to requests swiftly and accurately, maintaining a customer-first mindset
- Build lasting relationships through clear and supportive communication
- Follow internal procedures while consistently delivering top-tier service
- Provide feedback and suggestions to boost service quality and efficiency
Requirements :
Fluent in French (C2 level)Fluent in English (B2 level)EU Citizenship or Portuguese Residency Card0-1 year experience in customer supportStrong leadership, analytical, and communication skillsEagerness to learn and growWhy Join Us :
Attractive Salary : Competitive compensation that values your skillsPerformance Bonus : Recognizing your achievementsMeal Allowance : Covering your daily mealsTransportation Support : Assisting with commuting costsHealth & Life Insurance : Comprehensive protection for your well-beingRelocation Package : Assistance to make your move smooth and stress-freeOnsite Work : Engage and grow in a collaborative office environmentReady to take the next step? Apply today and be part of a team that values innovation and excellence!