Customer Service Specialist German Speaker

Remote

Start : 12 June 2025 | Full-Time, Permanent

About the Role

Elevate your career with a premium global automotive brand. Were seeking enthusiastic, service-minded German speakers to join our teamoffering outstanding support to clients across Europe, right from your home in northern Portugal.

Main Responsibilities

Handle inbound customer contacts (phone, email, chat) as the frontline for a leading car manufacturer (brand confidential).

Assist on various topics : from technical support to general service inquiries.

Provide solutions in a clear, empathetic, customer-focused manner.

Work closely with internal teams to resolve complex issues.

Operate in a fast-paced, multilingual environment, maintaining premium service standards.

Language Requirements

German : Native or near-native (C2)

English : B2 (intermediate)

Schedule

Rotational shifts : MondaySunday, 24 / 7 operation (remote after training, if needed)

2 rotating days off per week

Flexibility for shift work, including nights / weekends

Salary & Benefits

Base salary : 1,100 / month (x14 months / year)

Complexity bonus : 80 / month (x11 months / year)

Position bonus : 20 / month

Meal allowance : 7.23 / day (net)

Health insurance : Included from day one; 100% free after 6 months

Remote work setup with genuine growth opportunities

What We Look For

Strong customer service orientation

Comfortable with shift work

Previous customer support experience (automotive / tech / mobility preferred)

Tech-savvy, quick learner, thrive in a remote / multicultural team

Hiring Process

Application review

Language assessment (German / English)

12 client interviews (in German)

Why Join?

Be part of a global project with a top automotive brand

Secure long-term employment and benefits

Work-from-home flexibility, supportive team culture

Clear career advancement paths

Apply now to drive your customer service career forward!