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Service Operations Manager
PrimeITLisbon, Portugal, PortugalHá 5 dias
Descrição do cargoOversee IT service delivery, ensuring alignment with defined SLAs, KPIs, and budget targets Build and maintain strong relationships with IT providers, business stakeholders, and internal partners Lead and enforce the change enablement process — ensuring changes are properly logged, assessed, authorized, prioritized, and scheduled Support core ITIL processes such as Incident, Problem, Demand, and Knowledge Management Ensure risk assessments are accurately conducted and integrated into change decisions
PrimeIT is an international company with more than 18 years of experience delivering the best solutions in a wide range of services : Team-as-a-Service, Team Extension, Managed Services, Nearshore and Custom Software Development.
We operate in 3 main sectors – IT, Telecom & Engineering – and have a team of more than 2360 Primers involved in the development of projects all across the globe.
With 19 offices, 2 Talent Hubs (Brazil and Vietnam) and a presence in over 50 cities worldwide, we enhance our partners’ businesses with a different attitude based on the highest quality standards, the most advanced technology, and the best professionals in the sector.
- 📢 We are looking for a Service Operations Manager to join our Team!
What will you do?
What do we offer?
🌍 Integration into an international company with a global footprint
🎓 Continuous learning and mentorship from senior experts in the field
📈 Career development opportunities within a leading telecom project
🤝 Work within a collaborative and experienced engineering team
📩 Send your CV to fjbaptista@primeit.pt and kickstart your career with us!
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Service Manager • Lisbon, Portugal, Portugal
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