Customer service with German

I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.

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Are you fluent in German and ready to kick-start your career in one of Europe’s most vibrant cities? Join a global leader in outsourcing services and represent a major travel brand known for its outstanding customer care. If you're passionate about service, tech-savvy, and eager to grow, this is the opportunity for you!

Location : Lisbon, Portugal (On-site)

Employment Type : Fixed-term (6 months) with potential for extension or permanent hire

Industry : Travel & Tourism / BPO

Languages : German (C2) & English (B2+)

Compensation : Base salary + performance bonuses

💼 What You’ll Do

📞 Engage with customers across phone, email, chat, and social media

💡 Provide product and service information clearly and professionally

🔧 Assist with basic troubleshooting and technical questions

📝 Accurately document customer cases in internal systems

🚀 Escalate complex issues when necessary for resolution

🤝 Collaborate with internal teams to ensure timely support

🎯 Manage service ticket queues and prioritize effectively

💬 Contribute ideas to improve customer service processes

🎯 What We’re Looking For

🗣️ Native / Fluent in German (C2) + Fluent in English (B2+)

📞 1+ year experience in customer service (preferably in tech / travel)

💬 Strong communication skills across all channels

🧠 Able to handle technical issues with a structured approach

💻 Quick learner with new software and systems

👥 Team player with problem-solving mindset

📂 Detail-oriented and able to manage multiple tasks

📆 Willingness to work rotating shifts between 5AM–10PM, Mon–Fri

🎁 What’s on Offer

🌍 Work for a world-renowned travel brand

🎯 Performance-based incentives

🚀 Growth opportunities within a top BPO employer

🤝 Collaborative and international work culture

✈️ Travel discounts and exclusive perks

✨ And more great benefits!

Dreaming of living in Lisbon and helping people while building your career? Apply now and take off with us!

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